We were sorry to learn of your recent unpleasant experience at St. Augustine Premium Outlets. It was certainly not our intent to prevent visitors to our center from taking photographs as a memento or for personal use. Among other responsibilities, our security officers are charged with checking with photographers who are taking photos at our center. In addition to homeland security concerns, we also need to ensure that photos are taken for personal (non-commercial) use, and that any media who may be visiting our center is properly welcomed and escorted during their visit. While this appears to be a simple matter of poor judgment by our Security officer, unfortunately oftentimes what may appear to be an innocent activity could in reality not be the case. In observing your actions, however, our officer should have simply confirmed that your wildlife photos were for personal use and permitted you to continue. We appreciate your bringing this matter to our attention and will review the intent of our photography policy with all Security personnel immediately in order to hopefully avoid similar unpleasant incidents from occurring again in the future. Again, we sincerely apologize for the apparent lack of judgment and for your inconvenience, and hope that you will continue to visit our Center for your outlet shopping needs. Please feel free to contact me directly should you have any questions or wish to further discuss this matter.
Director of Operations - Southeast Region
Chelsea Property Group
A SIMON Company